Noticeboard

Please be advised that we will be using Patchs from the 1st April 2023. Our online services on patchs will serve as a platform where you will be able to get the help and support you require without the need to contact the practice.

We're aware that there has been some misleading information about data sharing on some social media platforms.  For up to date information, including opt out information,  please go to  NHS.digital.uk collecting GP data - advice for the public.

Getting tested for coronavirus

If you have symptoms of coronavirus, you can book a test using the online booking system at nhs.uk/coronavirus or by calling 119. There are a number of testing centres across our area.

GP practices cannot give you a coronavirus test. If you do have symptoms, please do not come to our GP practice in person, you will be putting others at risk. Stay at home and get in touch with us over the phone or via our website.

Symptoms of coronavirus include; a new persistent cough, a high fever or loss of smell or taste.

We know that there is a high demand for tests, so please only book a test if you have symptoms.

If you have any coronavirus symptoms you must isolate immediately (stay at home) for 10 days (don’t wait for a test or a test result before doing so).

To stop the spread of coronavirus, please continue to wash your hands regularly, use a face covering when social distancing is not possible and try to keep your distance from people you do not live with.

For the latest information about coronavirus, visit nhs.uk/coronavirus

Please be reassured that our GP practice is #StillHereToHelp when you need us.

How to book a coronavirus test

People can book a coronavirus test by going online to the NHS website - https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/ - or by calling 119

You must have an appointment booked before visiting a testing centre.

Bradford and district

You can find information about the location of testing centres, and how to book a test on the Bradford Council website - https://www.bradford.gov.uk/health/health-advice-and-support/coronavirus-testing-in-bradford-district/

CHOOSE WELL

Choosing the right place to go for NHS healthcare will ensure you get the best care possible. Using an alternative to Accident and Emergency (A&E) when you aren’t seriously ill could mean that you end up waiting less time and get more efficient healthcare. It will also free up the emergency service to those who are in need of them the most. A&E and 999 are for life threatening and emergency conditions only. This can include: Broken Limbs, Heart Attacks, Strokes and other serious injuries.

MISSED APPOINTMENTS

First DNA: You will receive an initial letter to state that you have missed an appointment and the practice will be monitoring any further DNA's within a 6 month period.

Second DNA: A letter will be sent to you after you have missed a second appointment within a 6 month period of the first DNA. This letter will explain the surgery policy and that if you DNA 3 or more appointments within a 6 month period you may be deducted from the surgery list.

Third DNA: The matter will be brought to the attention of the Practice Manager and the GP's, it will then be down to their discretion if you are going to be removed or stay on the surgery list.

If you wish to cancel your appointment, please contact us on 01274 299143, at least ONE HOUR before you are due to attend. This means that we can offer the appointment to someone who needs it. 

 

Practice Policies

Privacy Fair Processing - adults

How your data is used - opt out

Fair Processing - Connected Bradford

Our privacy policy has been updated please see attached.

Our Data Protection Officer is Daljeet Sharry-Khan and can be contacted by e-mail at daljeet.sharry-khan@nhs.net or by writing to Daljeet Sharry-Khan, Data Protection Officer, Scorex House, 1 Bolton Road, Bradford BD12 4AS.

Privacy Fair Processing - children

For information about opting out of data collection please go to NHS.digital.uk collecting GP data - advice for the public.

Connected Bradford - patient information leaflet

Connected Bradford

Risk Stratification

 

“Risk stratification involves applying computer searches to your medical records  from a number of sources, including NHS trusts and GP practices, to identify those patients who are most at risk of certain medical conditions, such as heart disease, and who will benefit from clinical care to help prevent or better treat their condition.  It’s a process for identifying and managing patients who are most likely to need hospital or other healthcare services, so that such patients can receive additional care/support from their GP or care team as early as possible. The aim is to prevent ill health and possible future hospital stays, rather than wait for you to become sick.

 

Section 251 of the NHS Act 2006 provides a statutory legal basis to process personal health related data for risk stratification purposes.

Please be reassured that any information which identifies you - resulting from the aforementioned computer searches - will only be seen by this Practice.

If you do not wish information about you to be included in the risk stratification programme, please let us know. We can add a code to your health care record that will stop your information from being used for this purpose. “ NHS England » Risk Stratification

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.Privacy Notice/Fair processing

How We Use Your Health Record



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